In this video, John Davis, a business coach, summarizes his experience working with a client who is a behavioral psychologist. The psychologist had record revenue and income by tapping into their referral network and doubling their leads. However, this created a bottleneck for the business owner. To address this, they worked on delegating tasks to a team and contractors, freeing up the owner's time for higher-value activities. This resulted in increased revenue, more income, and the ability to take vacations every quarter.